Social Media Blog | Social News and Insights

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Sep 20, 2019
2 min

Is WhatsApp the next big thing for social customer service?

Should you consider WhatsApp as a social customer service channel for your business? Discover nine reasons WhatsApp might benefit your commu

Richard Wardrop

Jan 28, 2019
4 min

The importance of community management

What is community management, why is it important and who is doing it well? This blog takes a look and provides top tips and examples.

Gail Malcolm

Jan 23, 2019
4 min

Employee Advocacy and Social Selling

How your employees can help increase sales and enhance brand authenticity with not just your customers, but your organisation as well.

Richard Wardrop

Nov 2, 2018
4 min

How to handle a social media crisis

A guide to how to spot and react to a social media crisis when it occurs - as well as how to prevent one in the first place!

Should you have a separate customer service Twitter account?

Richard Wardrop

Sep 17, 2018
4 min

Should you have a separate customer service Twitter account?

Many brands on Twitter have a dedicated support channel to separate marketing activity from customer service. But is this the right approach

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