Is WhatsApp the next big thing for social customer service?
Should you consider WhatsApp as a social customer service channel for your business? Discover nine reasons WhatsApp might benefit your commu
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Richard Wardrop
- Jan 28, 2019
- 4 min
The importance of community management
What is community management, why is it important and who is doing it well? This blog takes a look and provides top tips and examples.
Gail Malcolm
- Jan 23, 2019
- 4 min
Employee Advocacy and Social Selling
How your employees can help increase sales and enhance brand authenticity with not just your customers, but your organisation as well.
Richard Wardrop
- Nov 2, 2018
- 4 min
How to handle a social media crisis
A guide to how to spot and react to a social media crisis when it occurs - as well as how to prevent one in the first place!
Richard Wardrop
- Sep 17, 2018
- 4 min
Should you have a separate customer service Twitter account?
Many brands on Twitter have a dedicated support channel to separate marketing activity from customer service. But is this the right approach
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