SOCIAL CUSTOMER SERVICE

"Social is the new customer service channel.  Let us be your frontline team."

SOCIAL MEDIA

CUSTOMER SERVICE OPTIONS

Social CS

training

Train your internal team on how best to answer online queries and represent the brand.

Customer query handling

We'll take on all initial query handling and escalate through established paths when required.

Query process creation

We'll help you to build your customer service process from initial response to ticketing systems.

Out-of-hours handling

Need somebody to take care of your channels while you're not there?  Let us help.

 

OUR APPROACH

Customer service has changed so much in the past 5 years, gone are the days where businesses can hide behind phones and letters, customers are now expecting immediate responses, dealt with in the public eye.

For this reason, there is now a requirement to have highly trained, socially aware customer service teams looking after your brand.  As you will know, a bad response can be shared in a manner you can't control potentially damaging the brand. Whereas a well thought-out response that shows brand personality and resolves the customer query can be shown as a positive public message.

We offer everything from training your internal teams on the importance of social customer service to being your front line of defence. Let us take a look at your requirements and we'll advise you on how you can future-proof yourself.

Leads developed through employee social marketing convert 7 times more frequently than other leads.
 
 
(source: IBM)